Effective Date: November 8, 2026
Welcome to the official Shipping Policy of QLI FITNESS EQUIPMENT AUSTRALIA PTY LTD, the operator of our portable fitness gear e-commerce platform at www.qlifitnessau.com. This policy outlines all clear, transparent terms related to order processing, shipping timelines, delivery coverage, associated fees, tracking services, and issue resolution for every purchase of our curated compact fitness products, which include skipping ropes, massage balls, yoga blocks, resistance bands and other workout essentials built for busy lifestyles, tight apartments and on-the-go fitness routines. We have designed this policy to keep every customer fully informed of what to expect after completing checkout on our site, to ensure you receive your simple, reliable fitness tools without unnecessary delays or confusion. By placing an order on our website, you confirm that you have read, understood, and agreed to all the terms and details laid out in this document.
1. Order Processing Timeline
All orders submitted to our website undergo a strict two-step verification and preparation process before they leave our facility located at 56 Silverwater Road, Silverwater, NSW 2128, Australia. For all successfully paid orders received before 3PM AEST on a regular business day (Monday to Friday, excluding Australian national public holidays), our team will complete order verification, product quality check and packaging arrangement within 24 working hours. For orders placed after 3PM AEST, or during weekends and public holidays, processing will begin on the next following business day.
During the peak promotional seasons such as holiday sale events or new product launch periods, order processing may take an extra 1 to 2 business days, but we will send you a notification email promptly if any unexpected processing delay affects your order, to keep you fully updated on the status of your purchase. All our products are in stock ready for dispatch, so you will never encounter long backorder waits for our listed portable fitness picks.
2. Shipping Coverage and Delivery Timelines
We currently offer two delivery tiers to suit different customer needs:
- Standard Domestic Australia Shipping: We deliver to all eligible addresses across New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania and the Australian Capital Territory. Standard shipping for metro areas takes 3 to 7 business days after dispatch, while regional and remote Australian postcodes will take 7 to 12 business days for delivery.
- Express Domestic Australia Shipping: For customers who want to receive their fitness gear faster, our express shipping service for metro areas guarantees delivery within 1 to 3 business days after dispatch, and 3 to 6 business days for regional locations.
We do not currently offer international shipping outside of Australia on our standard store offerings, but customers who wish to arrange international delivery can contact our support team via email at facty@qlifitnessau.com to discuss custom delivery arrangements. Please note that for customers in remote areas, extra location-specific surcharges may apply, which will be clearly communicated to you before you confirm your order.
3. Shipping Fee Structure
We maintain a simple, customer-friendly shipping fee system with no hidden charges:
- All standard domestic orders over AUD 59 qualify for free standard shipping Australia-wide. No extra delivery fees will be added during checkout for eligible orders.
- For standard domestic orders under AUD 59, a flat standard shipping fee of AUD 7.99 will be applied at checkout.
- Express domestic shipping is charged at a flat rate of AUD 14.99 for all eligible addresses, regardless of your order total.
All displayed prices for our fitness equipment on www.qlifitnessau.com do not include shipping fees, with the final exact delivery cost calculated and clearly displayed to you on the checkout page before you submit your payment.
4. Order Tracking and Delivery Notifications
The moment your order is dispatched from our Silverwater warehouse, we will send you an automated confirmation email to your registered email address, which includes your unique courier tracking number and a direct link to the official courier tracking page. You can enter this tracking number on our website’s Order Tracking section in the My Account page to view real-time, up-to-date location updates for your package at any time.
Our partnered courier will also send you SMS or email delivery alerts to your provided contact phone number when your package is out for delivery, so you can arrange to be available at your specified address to accept the parcel. If you will not be present at the delivery location at the scheduled delivery time, you can use the courier portal linked in your tracking email to reschedule the delivery date, or request for the parcel to be dropped off at a nearby local pickup point for your convenience.
5. Delivery Related Policies and Issue Resolution
- Delivery Address Accuracy: You are fully responsible for providing a complete, accurate and deliverable shipping address during the checkout process. If you submit an incorrect address that results in your package being returned to our warehouse, you will need to cover the additional reshipping fee for us to send your order to the corrected address. We can help you modify your delivery address free of charge if you contact our support team to submit the correction before your order is dispatched from our facility.
- Damaged or Lost Packages: In the very rare case that your package is confirmed lost in transit by our courier partner, we will either arrange a full free re-dispatch of your ordered fitness products, or issue a store credit equivalent to the full value of your order, based on your preference. If you receive a package that shows obvious external shipping damage, please take photos of the unopened parcel and the damaged products before signing for the delivery, then contact our team immediately at +61 410 603 535 or via facty@qlifitnessau.com, and we will arrange a free replacement or corresponding resolution for you at no extra cost.
- Undeliverable Parcels: If a parcel is returned to us as undeliverable due to multiple failed delivery attempts that you did not arrange to reschedule, we will notify you to confirm your updated shipping details. If we do not receive a response from you within 14 calendar days, we will process a store credit for the value of the products purchased, minus the original outbound shipping fee we have already paid to the courier.
If you have any questions regarding our shipping policies, your existing order’s delivery status, or special delivery requests, our dedicated shipping support team is ready to assist you during all regular business hours.