Effective Date: November 8, 2026
These Terms of Service constitute a legally binding agreement between you as the user, visitor, and customer of the e-commerce platform operated by QLI FITNESS EQUIPMENT AUSTRALIA PTY LTD, and our company. Our official business website is hosted at www.qlifitnessau.com, with our registered physical address located at 56 Silverwater Road, Silverwater, NSW 2128, Australia, contact phone number +61 410 603 535, and official support email facty@qlifitnessau.com. By accessing, browsing, creating an account, submitting an order, or using any functions of our website, you confirm that you are at least 18 years of age (or the age of majority in your local jurisdiction), you have full legal capacity to enter into this binding agreement, and you have read, understood, and unconditionally agreed to every provision laid out in these Terms of Service. If you do not agree to any part of these terms, you are not permitted to use our platform and must cease all access to www.qlifitnessau.com immediately.
QLI FITNESS was founded by a group of long-time fitness lovers who set out to remove the barriers that keep people from moving daily. We specialize in carefully curated small fitness gear, built for tight apartments, packed workweeks and on-the-go schedules. We do not push overcomplicated, space-consuming equipment, and our core goal is to deliver simple, reliable tools that help all our customers build a steady, sustainable fitness habit, one small workout session at a time. These Terms of Service govern every interaction between you and our platform, to ensure a fair, transparent, and secure experience for every member of our QLI FITNESS community.
1. Platform Usage Eligibility and Account Responsibilities
To create a registered user account on our website, you must submit accurate, complete, and up-to-date personal information including your full legal name, valid email address, contact phone number, and accurate delivery address. You are solely responsible for updating your account details promptly if any of this information changes after registration, to prevent missed order notifications or failed deliveries.
You are also fully responsible for safeguarding the login credentials of your account, including your account password. All activities, order placements, and account actions performed under your registered account are deemed to be authorized by you, and you accept full legal and financial liability for all transactions completed under your account. If you detect any unauthorized use of your account, or any security breach that may compromise your login information, you must notify our support team immediately via phone or email. We are not liable for any losses incurred due to your failure to protect your account credentials.
We reserve the full right to suspend, restrict, or permanently terminate your user account at our sole discretion, without prior notice, if we identify that you have violated any provision of these Terms of Service, engaged in fraudulent transaction activities, submitted abusive or offensive content to our platform, or performed actions that harm the normal operation of our website or the legitimate interests of other customers.
2. Product Information, Pricing and Inventory
All products listed for sale on www.qlifitnessau.com are portable fitness gear curated by our team, including skipping ropes of various specifications, massage balls of multiple types, yoga blocks, resistance bands, and other compact workout essentials designed to fit seamlessly into busy lifestyles. We make every reasonable effort to display product photos, descriptions, specifications, usage guidance, and applicable pricing information as accurately as possible on our product pages. However, minor color or texture variations may occur between the actual physical product you receive and the digital display on your screen, due to different monitor color calibration settings, and these minor variations do not qualify as product defects.
All product prices displayed on our website are denominated in Euros as listed on product pages, and are subject to change at any time without prior notice, at our sole discretion. The price that will be applied to your order is the exact price displayed on the product page at the moment you submit your checkout and complete payment. All listed product prices do not include applicable sales tax and shipping fees, which will be clearly calculated and displayed to you during the final checkout process before you confirm your payment.
While we maintain full in-stock inventory for nearly all our listed products at our Silverwater warehouse, rare scenarios of unexpected high demand, supply chain disruptions, or inventory system errors may lead to out-of-stock situations after you have submitted and paid for your order. In the event that your paid order contains an out-of-stock product that cannot be dispatched within the standard processing timeline, we will notify you within 2 business days, and offer you three optional resolutions: you may select an equivalent replacement product of matching or higher value, you may request a full store credit equal to your order value, or we will process a full refund back to your original payment method with no extra fees incurred.
3. Order Placement, Payment and Transaction Terms
When you complete the checkout process and submit an order on our website, this constitutes a legally binding purchase offer that you submit to us. We reserve the right to accept or decline this offer for any reasonable reason, including but not limited to scenarios where the listed product price was displayed incorrectly due to a system error, the product you ordered is confirmed to be out of stock after processing, our system flags the order as a high-risk fraudulent transaction, or you have a prior record of violating these Terms of Service. Our formal acceptance of your order will only be confirmed when we send you the automated order dispatch confirmation email after your product leaves our warehouse, at which point a formal sales contract is established between you and QLI FITNESS EQUIPMENT AUSTRALIA PTY LTD.
All payments submitted on our website are processed through PCI DSS-compliant secure third-party payment gateways. By submitting payment information during checkout, you confirm that you are the legitimate authorized holder of the payment method you are using, and you have full authority to complete the transaction. We do not store full sensitive credit card or debit card details on our local servers, to minimize payment data security risks. You agree that you will not initiate any unauthorized chargeback requests to your payment provider for completed, fulfilled orders without first contacting our support team to discuss your concerns and attempt a mutually agreeable resolution. We reserve the right to recover all associated costs, including administrative fees and legal costs, from you if you submit a groundless, unauthorized chargeback that violates these Terms of Service.
4. User Conduct on Our Platform
When accessing and using www.qlifitnessau.com, you agree that you will not engage in any of the following prohibited activities:
- Copy, modify, distribute, publicly display, or commercially exploit any part of our website’s design, product content, product photos, text descriptions, trademarks, and intellectual property assets without our explicit written prior permission.
- Use automated crawlers, scraping tools, bots, or other unauthorized scripts to access our website in bulk, overload our server systems, or disrupt the normal browsing experience for other users.
- Submit malicious code, viruses, or harmful software to our website, or attempt to bypass our platform security measures to gain unauthorized access to our internal systems, other users’ account information, or confidential company data.
- Post, upload, or transmit offensive, discriminatory, illegal, harmful, or infringed content in our customer review section, contact form, or any other public interactive area on our platform.
- Place fraudulent orders, use stolen payment information to complete transactions, or submit false identity information to abuse our return, refund, and promotional benefit policies.
- Use our platform for any activities that violate applicable Australian local laws, or the laws of the jurisdiction where you reside.
We fully reserve the right to remove any user-generated content that violates these rules without prior notification, and report any illegal activities to relevant law enforcement authorities when necessary.
5. Intellectual Property Rights
All content published on www.qlifitnessau.com, including but not limited to website layout design, original text descriptions, product photography, brand logos, graphic elements, video content, and the entire compilation of our product catalog, is the exclusive intellectual property of QLI FITNESS EQUIPMENT AUSTRALIA PTY LTD. These works are protected by Australian Copyright Act, international copyright treaty provisions, and other applicable intellectual property laws.
You may not reproduce, duplicate, republish, upload, transmit, or distribute any of our intellectual property content for commercial or non-personal use without first obtaining our explicit written authorization. The “QLI FITNESS” brand name, our logo, and all related brand identifiers are our registered trademarks, and no party is permitted to use these trademarks without our prior written consent. When you submit product reviews, feedback, or user-generated content to our platform, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, publish, and display this content for marketing, product improvement, and promotional purposes.
6. Third Party Links and External Resources
Our website may contain hyperlinks leading to third-party external websites, including social media platforms, courier service partner portals, and partner fitness guidance content websites. These external links are provided for your convenience only, and we do not operate, control, or take any responsibility for the content, privacy policies, or service terms of these third-party websites.
When you click on a third-party link and leave our website to access external platforms, your subsequent browsing and interaction activities are governed by the terms and policies of those external sites, not our Terms of Service. We strongly recommend that you review the relevant terms and privacy policies of any third-party website you visit before submitting any personal information on those platforms, and we hold no liability for any losses or damages you incur from using external third-party resources.
7. Disclaimers of Warranties
Our website and all fitness products sold through our platform are provided on an “as is” and “as available” basis. QLI FITNESS EQUIPMENT AUSTRALIA PTY LTD makes no explicit or implied warranties of any kind, except for the mandatory consumer guarantees required under the Australian Consumer Law. We do not guarantee that our website will operate uninterrupted, that access to the platform will be 100% error-free, or that the website server is completely free of viruses or other harmful components.
We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or our purchased fitness products, including but not limited to lost workout progress, personal fitness injury that occurs due to improper usage of our products outside of our provided guidance, lost revenue, or data loss, to the maximum extent permitted by applicable local laws. Our total aggregate liability to you for any claim related to your order or platform usage is strictly limited to the total monetary value of the specific order you placed with us that gives rise to the claim.
8. Policy Integration and Amendment
By agreeing to these Terms of Service, you also confirm that you have read and agreed to the three core supplementary policies that are fully incorporated into this agreement as binding parts of these terms, including our Privacy Policy, Refund and Returns Policy, and Shipping Policy. All rules laid out in these three supplementary documents apply to your usage of our platform and your purchase activities on our store.
We reserve the right to revise, update, or modify these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new regulatory requirements, or platform function updates. When we release material changes to these terms, we will update the effective date at the top of this document, post a prominent notification on the homepage of www.qlifitnessau.com, and send a notification email to all registered account holders. Your continued use of our website after the new effective date of the revised terms constitutes your full acceptance of all updated provisions.
9. Governing Law and Dispute Resolution
These Terms of Service are governed by and interpreted in full accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your usage of our website, or your product purchase from our store will first be resolved through good-faith negotiation between you and our support team.
If the dispute cannot be resolved amicably within 30 calendar days after you submit the formal notice of the dispute, both parties agree that the exclusive jurisdiction for all legal proceedings related to the dispute will be the courts located within New South Wales, Australia. You hereby irrevocably submit to the personal jurisdiction of these courts during any related legal process.
10. Severability and Contact Information
If any single provision of these Terms of Service is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions of this agreement will remain in full force and effect, and will not be affected or impaired in any way. Our failure to enforce any provision of these Terms of Service at any time does not constitute a waiver of that provision or our right to enforce that clause at any later date.
If you have any questions, inquiries, or concerns regarding these Terms of Service, you may contact our customer support team through our registered address at 56 Silverwater Road, Silverwater, NSW 2128, Australia, call us at +61 410 603 535, or send an email to our official support inbox at facty@qlifitnessau.com. Our team will respond to your inquiry within 3 business days to provide you with clear, detailed explanations and support.